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Where is the store located?
No physical store here, just great deals delivered straight from the manufacturer to your doorstep. Why pay more when you can shop with us and save?
Do you deliver internationally?
Absolutely! We're spreading the love and shipping our incense sticks worldwide.
What's the shipping price?
We add FREE shipping for orders over $40 within the United States. Because who doesn't love freebies?
How long does delivery take?
Your goodies will be at your door in 5-7 business days. We just need 1-2 business days for the magic of processing your order.
How do I check the status of my order?
Easy peasy! Once your order is ready, we'll send you a shipping confirmation with tracking details. Keep an eye on your inbox and our track order page for real-time updates.
Can I change or cancel my order?
Once your order is in our system, it's a bit too quick for us to catch! We're afraid changes and cancellations aren't in the cards. We appreciate your understanding; we promise the wait will be worth it.
What if I receive a faulty item?
Oh no, that's not the magic we intended! Shoot us an email with your order number and a snapshot or video of the issue. We'll figure out a solution. As a note we do not offer refunds.
What if I receive an incorrect item?
Whoopsie daisy! Drop us an email with your order number and the item you were expecting. We'll sort out this mix-up and make sure you get exactly what you wished for.
What currency do I pay with?
It's all about the green stuff here! All our prices are in good ol' US dollars. Time to make it rain... in savings!
I don't use PayPal. How can I pay by credit/debit card?
Fear not, non-PayPal pals! Simply click on "Pay with Debit or Credit Card" when you're checking out. Your card details are like our secrets – safe and secure, only visible to PayPal for that one special transaction.
How secure is my personal information?
Your secrets are safe with us! We take your personal information seriously and wrap it up in layers of security. We use SSL (secure socket layer technology) to encrypt your credit card details and personal info during transmission.