Refund policy
Shipping Policy
Enjoy FREE SHIPPING on all orders over $40 within the contiguous U.S.
Shipping rates are calculated by weight + delivery destination, and include the cost of any taxes upfront so you won't be charged later on.
Returns and Refunds
We guarantee your incense products will be groovy as ever and that you’ll love them so much you’ll want to get more. That said, all sales are final and non-refundable. We cannot accept any returns, with an exception of damages on a case-by-case basis and aim to ship items as securely as possible, and quality check all orders before shipment.
Exchanges
We do not offer exchanges at this time.
Damaged Items
If your item arrives damaged, please email us with a photo or video to us as soon as possible. We will respond with follow-up instructions. If for any reason you are unsatisfied with your purchase, you may contact us with direct feedback at info@kooelli.com. Our team is ready to help.